# Resetting a multi-factor credential

As an admin, you might need to reset a user’s MFA credential. For example, if they have changed devices and no longer have access to their MFA authenticator

To do this:

1. Go to **Users & groups** and find the user
2. Go to the **Account** tab
3. Select ‘Reset credentials’

<img src="/files/igInCtZIdecYnI3jVCkW" alt="" width="375">

4. The user will be sent a new temporary password to log in with, after which they can set a new password and set up a new MFA app


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