> For the complete documentation index, see [llms.txt](https://docs.accessia.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.accessia.com/users-and-groups/resetting-a-multi-factor-credential.md).

# Resetting a multi-factor credential

As an admin, you might need to reset a user’s MFA credential. For example, if they have changed devices and no longer have access to their MFA authenticator

To do this:

1. Go to **Users & groups** and find the user
2. Go to the **Account** tab
3. Select ‘Reset credentials’

<img src="/files/igInCtZIdecYnI3jVCkW" alt="" width="375">

4. The user will be sent a new temporary password to log in with, after which they can set a new password and set up a new MFA app