# Resetting a multi-factor credential

As an admin, you might need to reset a user’s MFA credential. For example, if they have changed devices and no longer have access to their MFA authenticator

To do this:

1. Go to **Users & groups** and find the user
2. Go to the **Account** tab
3. Select ‘Reset credentials’

![](https://2342891891-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuMd7lBmzphTj1fejUyiU%2Fuploads%2FhWmsLQOm7MGYfLJQUh3A%2FScreenshot%202025-07-21%20at%2015.26.37.png?alt=media\&token=160ea9ab-8c11-435a-be1a-02b85f1f3381)

4. The user will be sent a new temporary password to log in with, after which they can set a new password and set up a new MFA app