Hub visual states

Power status indicator

A white indicator on the front panel of the Hub shows the Hub’s power status

Indicated behavior	Meaning
Off	No power or booting
Solid on	AC power and battery OK
Flashing slow	AC power loss
Flashing fast	Battery fault

System STATUS indicator

A red indicator labeled STATUS on the module inside the Hub shows the Hub’s system status

Indicated behavior	Meaning
Off	No power or booting
Solid on	System status OK
Flashing slow	System fault

System faults indicated by flashing slow include:

• Failure to communicate with a Reader – check the Reader and its wiring

• Reader tampering detected – check the Reader

• Bad battery temperature – check the battery and its thermistor connection

• Battery close to being exhausted – connect AC power as soon as possible

To view details of the fault, check the system health report in Accessia Installer app or Accessia Portal

CLOUD status indicator

A blue indicator labeled CLOUD on the module inside the Hub shows the Hub’s cloud connection status

Indicated behavior	Meaning
Off	No power or booting
Solid on	Cloud connection OK
Flashing one second on, one second off	Cloud connection lost
Flashing one second on, two seconds off	Cloud connection lost, Hub not commissioned
Flashing twice every two seconds	Cloud connection OK, Hub not commissioned

If the indicator is flashing slow, check the network connection from the Hub to the local area network and from the local area network to the internet